Call Center Representative Job Description

Call Center Representative Job DescriptionCall Center Representative Job DescriptionCall Center Representative Job DescriptionThis call center representative sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. Feel free to revise this job description to meet your specific job duties and job requirements.Call Center Representative Job ResponsibilitiesServes customers by determining requirements answering inquiries resolving problems fulfilling requests maintaining database.Call Center Representative Job DutiesDetermines requirements by working with customers.Answers inquiries by clarifying desired information researching, locating, and providing information.Resolves problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems.Fulfills requests by clarifying desired information completing transactions forwarding requests.Sel ls additional services by recognizing opportunities to up-sell accounts explaining new features.Maintains call center database by entering information.Keeps equipment operational by following established procedures reporting malfunctions.Updates job knowledge by participating in educational opportunities.Enhances organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments.Call Center Representative Skills and QualificationsCustomer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-taskingEmployers Post a job in minutes to reach candidates everywhere. Job Seekers Search Call Center Representative Jobs and apply on now. Learn mora abouthow to hireRecruiting a New Hire if You Havent Hired in a WhilePower InterviewingResume Search Spotting Exceptional Talent